COMMON RENTAL QUESTIONS

Do you have a minimum stay? 
There is a three (3) night minimum for most advanced bookings. Many properties have longer minimum stay requirements during peak season (Memorial Day through mid August) or during holidays. Please see individual property listings for details. During certain times of the year, we may offer two (2) night minimum stays for last minute bookings, or to fill an available gap that is shorter than the usual minimum stay requirement  (not available on all properties).

Do you have an age requirement?
Yes. You must be at least 25 years of age to reserve one of our vacation rental properties. 

How do I make a reservation?
Guests may book directly through our website, or contact a member of our team by email or phone. After reserving a property, guests will receive an email confirmation of the booking along with the Rental Agreement to be completed electronically. Guests are to sign and return the Rental Agreement electronically within 48 hours of receiving it, or within 24 hours if the arrival date is within one week.

Is booking online secure?
We implement a variety of security measures to maintain the safety of your personal information when you make a reservation. All sensitive information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our payment gateway provider’s database. It will only be accessible by those authorized with special rights to such systems. After a transaction, your private information will not be stored on our servers.

What are my payment options? 
We accept Visa, MasterCard, Discover, or American Express. Personal checks may be accepted, but a credit card will still be required to be on file. All guests are required to provide a credit card on file as a guarantee.

When do I pay my deposit and final balance?
The inintial payment  is due at the time of booking and is typically 25% of the total amountt. Final payment of all rentals are due 30 days prior to your arrival.  All reservations made within 30 days of your arrival date require the full payment.

I just reserved a property through the Destination Amelia website, now what?
Once you reserve a property, a confrimation email will be sent and the Destination Amelia Rental Agreement soon after. The agreement can be signed and returned electroncically and we require all agreements be completed within 48 hours. 

What about booking through 3rd party sites like VRBO or Airbnb? 
We have good relationships with third party sites and welcome these reservations. Please be advised that bookings through these sites do require additional fees (paid directly to the site). For guests booking through these sites, a signed Rental Agreement is still required in order to confirm the reservation. 
 
When will I receive by check-in instructions? 
If final payment has been received, guests will receive the final details two weeks prior to their arrival date. This will include directions to the property, door code, and other important information. 

What time is check-in and check-out?
Check-in is 4:00 p.m. or later and the check-out is 10:00 a.m. or earlier. It is important that we adhere to these times, because oftentimes there is another guest checking out/in before or after you and we need sufficient time to ready the property or the next guest.

Can I check in early?
Even if the property is vacant prior to your check-in date, we still have to check and make sure everything is ready for your arrival. Occasionally an early check-in or later check-out is available (subject to additional fee). During peak seasons (March through August), we usually cannot accommodate any early check-in or late check-out requests. Please contact our office to inquire.

Can I check in after your office closes? 
Yes. Most of our properties have keyless entry and guests do not have to come by our office before going to the property. The door code will be provided in the final details email two weeks prior to your arrival. 

When and how do I check out?
Departure time is 10:00 a.m. or earlier. Guests do not have to come by our office to check-out. We do ask that if guests are la

Are we expected to clean the property before we leave? 
Cleaning is included in your rental charge so you are not expected to clean the house before you leave. We do ask guests to complete a few tasks before leaving. This includes making sure all trash is disposed of, dishes clean and/or the dishwasher started, all personal possessions cleared of the property, and doors and windows secured. A copy of our "Check-Out Proecedures" is posted in each property. We reserve the right to charge an additional fee if the property is not left in an acceptable manner. 

What is your cancellation policy? 
Please review our cancellation policy under the "Rental Guidelines" secdtion. 

What is trip insurance and does Destination Amelia offer it? 
The purchase of trip insurance can help guests recover the cost of your trip in cases that are covered. Please note this is not cancellation insurance. We currently do not offer trip insurance, but will in early 2020. 

Are all the homes and villas non-smoking?
Yes, all or our properties are non-smoking. A minimum fee of $500 will be charged if smoking is discovered in a unit. 

Are your properties pet friendly? 
Some of our properties do allow pets and pet friendly accommodations are indicated on our website.  A non-fundable pet fee will be added to the cost of your stay and that amount varies by property and the length of your stay. Please note, you must let us know prior to booking the property that you are bringing a pet.

What amenities are provided in the property? 
Each property is fully furnished and the kitchen comes stocked with cookware and dinnerware. Beds have mattress pads, bedspreads, blankets, and pillows. All properties come standard with linens for beds and towels for bathrooms at no additional charge. All properties include washer/dryer, dishwasher, refrigerator, stove, microwave, coffee maker, toaster, iron, and ironing board. TV and internet access is standard in all our properties. Property specific amenties vary and will be posted on the property pages on our website.

Do I need to bring supplies for my stay? 
We provide a starter supply of basic household supplies, including paper towels, toilet paper, dishwashing soap, trash bags, bath soap, and laundry detergent. Please note this is a starter supply and may not cover your entire visit. For health and safety reasons, condiments and spices are not provided.

Do I need to bring linens?
No. All beds have mattress pads, bedspreads, blankets, and pillows. All properties come standard with linens for beds and towels for bathrooms at no additional charge.
 
Will there be a washer and dryer?
Yes, all our properties will have a washer and dryer. We will provide a starter supply of detergent and after that you will need to purchase more.
 
Is Wi-Fi provided?
Yes, all our properties will have high speed internet provided at no charge. The network name and password will be posted inside the property.

Will the property have a phone?
Since the majority of guests have cell phones, some of our owners have eliminated land lines in their properties. Some properties have phones and some do not. For those that do, the number will be posted inside the property.

Will I have cell phone service at my rental? 
Cell phone service is not guaranteed. Some areas and complexes on the island have weaker service through certain carriers. You may also check with your service provider to see if service is available. 
 
Will the property have a grill? 
Some properties will have a charcoal, gas or charcoal grill provided. For some properties (most all condos), grilling is not allowed. Some of our properties also have a community grilling area at the complex. Please ask if you have questions.

Do you supply beach towels, beach chairs, umbrellas, etc? 
We supply beach towels at all of our units (typically equal to the occupancy limit). Some properties do provide addtional beach equipment, but we do not guarantee these items. There are companies that rent these items and we can provide that information. 

Do you supply baby cribs, pack and plays, high chairs, etc? 
We do not provide any baby equipment, but work closely with Georgia Baby Rentals who will deliver and setup these items at the property. 
 
Where do we put the trash?
In high-rise or mid-rise properties, there will usually be a trash chute located in the common hallway or either a designated dumpster in the parking lot. For homes and some condos, there is a designated trash area and a trash can for that property. Trash cans do not have to be taken to the street. Information on trash disposal will be posted in the property. 
 
Is daily housekeeping service available?
Your cleaning fee covers the departure cleaning following your stay. Occasionally guests that are staying for a longer period will request a mid-stay cleaning, which can be arranged through our office for an additional fee.  

What if there is an emergency during our stay? 
If you are having a medical emergency, dial 911 from the phone in your rental home or cell phone. We hope that your stay in the area will be relaxing and without incident, but should you need to get in touch with Destination Amelia, we have someone on call 24 hours a day. Just call our office at 904-206-9425 and the number of our on-call manager will be provided. Please do not hesitate to call us if something needs immediate attention, but if your question or concern can wait, we ask that you call the office during normal office hours

Can we have mail delivered to the property during our stay? Or packages delivered? 
Some properties have mailboxes for receiving of US Mail. Others do not and it is not recommended to send mail to the address. Packages delivered by FedEx or UPS can be delivered to most properties. Please contact our office to confirm the shipping address. 

Do you have a lost and found? 
Although we cannot be held responsible for items left behind, we do make every effort to locate and return them to our guests. Please contact our office and items found will be returned to you. A $20 service fee applies along with shipping and handling charges. Unclaimed items will be donated to charities after ten days. 

Do you have monthly furnished rentals? 
Most of our properties are also available for monthly rentals during certain times of the year. Discounted rates are usually available for monthly rentals, 
Extended stay properties or monthly furnished rentals, are available and come fully equipped with all the appliances, furniture and amenities you will need. The rent payment process is same protocol as vacation rentals in that the balance must be paid in full within 30 days of arrival.

Can we rent a golf cart during our stay? 
For properties located on Amelia Island Plantation, a golf cart is great way to get around the resort. There are a couple of rental options and our team will be glad to provide that information. A golf cart must utilize one of the allotted parking spaces at your property, so please plan, accordingly based on the number of parking spaces you have and the number of cars you plan to bring. Some complexes do not allow golf carts so please check before you reserve one. We also cannot guarantee the ability to charge a golf cart at any of our properties. 

What is the closest airport?
Jacksonville International Airport is located 30 miles from Amelia Island and is about a 45 minute or less drive to most areas on the island. Taxis and shuttle services are available both to and from the airport.

Are there grocery stores on the island? 
There are a number of grocery stores available to our guests. Publix and Winn Dixie are conveniently located mid island off 14th Street, and Harris Teeter is located on the south end of the island.