Common Questions about Destination Amelia Rental Properties

How do I make a reservation?
Click “Contact Manager About this Property” from the property page to send us an inquiry on the property you are interested in. You may also email us email us at [email protected] or call our office at (904) 206-9425. We will provide information regarding availability, rates, fees, and answer any other questions you have. Please note we are not currently accepting online reservations, but will have that option in the near future.
I just confirmed that I want to reserve a condo, now what?
The next step is to return your rental agreement within seven (7) days via email, fax, or regular mail. (That information is provided on the agreement). Your reservation is confirmed once we receive the signed agreement and have processed your payment.
When do I pay my deposit and final balance?
The full terms and conditions of your rental can be found under “Rental Policies”.  The deposit is due at the time of booking along with a signed rental agreement. Final payment of all rentals are due 30 days prior to your arrival.  All reservations made within 30 days of your arrival date require the full payment. Once your balance paid, you will be sent final details for your stay 14 days before your arrival.
What if I need to cancel my reservation?
Please see our cancellation policy under “Rental Policies”.
Is booking online secure?
We implement a variety of security measures to maintain the safety of your personal information when you make a reservation. We offer the use of a secure server. All sensitive information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our payment gateway provider’s database. It will only be accessible by those authorized with special rights to such systems. After a transaction, your private information will not be stored on our servers.
What time is check-in and check-out?
Check-in is 4:00 p.m. or later and the check-out is 10:00 a.m. or earlier. We need substantial time to clean each property to our high standards and have it ready for your arrival.
Can I check in early?
Even if the property is vacant prior to your check-in date, we still have to check and make sure everything is ready for your arrival. Occasionally an early check-in or later check-out is available (subject to additional fee). During peak seasons (March through August), we usually cannot accommodate any early check-ins or late check-outs. Please contact our office to inquire.
When and how do I check out?
Departure time is 10:00 a.m. or earlier. We do ask for your assistance with some items before leaving. This will be posted inside the property and also under our “Rental Policies”.
 How do I get my key?
Many of our properties are keyless and others have lock boxes. When you have paid your balance in full, the combination will be provided via email 14 days prior to your arrival, along with directions to the property and check-in instructions.  
What is included in the property?
All of our properties are fully equipped including coffee pot, toaster, dishes, and pots and pans. Kitchens have adequate dishes and cooking utensils for the property’s maximum occupancy. We provide a starer supply of  furnished with a supply of paper towels, toilet paper, dishwashing soap, trash bags, bath soap, and laundry detergent. Please note this is a starter supply and may not cover your entire visit. For health and safety reasons, condiments and spices are not provided.
Do I need to bring linens?
No, all properties are supplied with clean linens on beds and bath towels, hand towels, and wash cloths in the bathrooms.
Will there be a washer and dryer?
Yes, all our properties will have a washer and dryer. We will provide a starter supply of detergent and after that you will need to purchase more.
Is Wi-Fi provided?
Yes, all our properties will have high speed internet provided at no charge. The network name and password will be posted inside the property.
Will the property have a phone?
Since so many people have cell phones, some of our owners have eliminated land lines in their properties. Some properties have phones and some do not. For those that do, the number will be posted inside the property.
Will there be a grill?
Some properties will have a charcoal, gas or charcoal grill provided. For some properties (most all condos), grilling is not allowed. Some of our properties also have a community grilling area at the complex. Please ask if you have questions.
Where do we put the trash?
In high-rise or mid-rise properties, there will usually be a trash chute located in the common hallway or either a designated dumpster in the parking lot. For homes and some condos, there is a designated trash area and a trash can for that property. Trash cans do not have to be taken to the street.
Are all the homes and villas non-smoking?
Yes, all or our properties are non-smoking.
If I am staying on the Plantation, what amenities will I have access to?
Please be aware that some amenities on the Plantation are only available to guests staying through Omni. This includes the fitness center, shuttle/tram service, open tennis at Racquet Park (lessons/clinics are available to our guests), bike & golf cart rentals at Wheels & Keels (outside companies do offer bike and golf cart rentals to our guests), and the main Omni Hotel resort pool.
You will have access to the pool at the complex you are staying in. Other amenities available to our guests include: Beach access, restaurants on the Plantation (including Sunrise Café and Oceanside Grill at the hotel), Golf (reservations for Oak Marsh and Ocean Links courses made on, Miniature Golf, Nature Center, Spa & Shops, and bike and golf cart rentals through outside companies (please see “Attractions and Activities”).
Can I bring my pet?
Some of our properties do allow pets and pet friendly accommodations are indicated on our website.  A non-fundable pet fee will be added to the cost of your stay and that amount varies by property and the length of your stay. Please note, you must let us know prior to booking the property that you are bringing a pet.
Is daily housekeeping service available?
Your cleaning fee covers the departure cleaning following your stay. Occasionally guests that are staying for a longer period will request a mid-stay cleaning, which can be arranged through our office for a standard fee.  
What is the closest airport?
Jacksonville International Airport is located 30 miles from Amelia Island and is about a 45 minute or less drive to most areas on the island. Taxis and shuttle services are available both to and from the airport.